Cancellation Policy
Frannie’s Equine Haven understands life happens and cancellations may happen unexpectedly. A minimum of 48 hours is required for individuals, couple and small subscribed group coaching session cancellations. Cancellations 72 hour or greater will be rescheduled at the earliest appointment available. Cancellations with 48 hours prior to a scheduled session shall be subject to forfeiture of the entire session fee and do not guarantee a rescheduled session unless it is an emergency. No shows will result in forfeiture of the entire session fee.
For large subscribed group sessions, workshops or retreats, a minimum of 30 days is required for cancellation. Cancellations 30 days or greater are eligible to reschedule and/or refund the fee less $100 administrative fee. Cancellations within 30 days, every attempt will be made to reschedule and fill the spot. If the spot cannot be filled, no refund is issued. If an individual, couple, group session, workshop or retreat in cancelled by Frannie’s Equine Haven, the payment will be applied to a future date or full refund issued.